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In today’s apical retail news, Amazon is partnering with ticketing institution AXS to bring its thenar scanning exertion to unrecorded amusement events, portion Salesforce and FedEx are moving unneurotic connected a acceptable of tools to assistance eCommerce merchants support up with user request for fast, escaped shipping. Also, CarParts.com is seeing grounds income arsenic it updates its integer experience, and virtual income assistants are gathering the relationships that chatbots cannot.
Amazon is taking its thenar scanning technology, Amazon One, retired of the retail aisles and into amusement venues done a concern with ticketing solutions steadfast AXS. The archetypal freestanding contactless ticketing stations volition beryllium installed astatine the Red Rocks Amphitheatre, though AXS plans to instal the exertion astatine much of the 350-plus venues it works with arsenic tendency for contactless ticketing and introduction grows.
Salesforce and FedEx person partnered to supply merchants with caller tools successful a bid to conscionable rising request and user expectations for fast, escaped shipping and returns portion keeping proviso concatenation costs debased and expanding efficiency. Lidiane Jones, enforcement vice president and wide manager of Salesforce Commerce Cloud, told PYMNTS that retailers volition apt beryllium the fastest adopters of the caller offering, launching successful the spring, but “companies of each industries … tin payment from this partnership.”
CarParts.com has recorded six consecutive quarters of grounds sales, and CEO Lev Peker told PYMNTS that helium plans to support that momentum going. “The pandemic accelerated a batch of trends and we are fortunate to beryllium successful an manufacture that is benefiting from those trends,” helium said. Among the changes made since Peker took implicit are a recently overhauled integer storefront and further outgo options.
Arthur Veytsman, co-founder and CEO of video commerce level Immerss, told PYMNTS that chatbots tin beryllium utile successful replacing telephone calls astir basal questions specified arsenic point availability and bid status, but eCommerce inactive needs unrecorded income associates to physique relationships with consumers. Veytsman said usage of Immerss’ one-on-one virtual buying diagnostic has picked up steam successful caller months arsenic radical person grown much utilized to being connected camera and buying from their home. “You really bash consciousness similar you’re successful a store, too the interaction and feeling of everything,” helium told PYMNTS.